Our Warranty

structure home warranty

If you’re having an issue in your home, lean on us. We’re here to help and committed to giving you the best service possible to resolve your concern quickly. Our team of professionals will schedule meetings at the 30-day and 11-month milestones to proactively address any issues or concerns that homeowners might have and ensure that each homeowner is completely satisfied with their new home.

We strive to complete your warrantable service repairs within 3 business days after your request is received and your warranty eligibility is confirmed. We are dedicated to customer service after closing – unlike purchasing a used house which often does not come with a warranty or is serviced by a third party.

All French Brothers homes are covered by a 10-year StrucSure Home Warranty®.

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  • Two year warranty on delivery portion of electrical, mechanical and plumbing systems
  • Manufacturer may provide coverage beyond two years
  • One year warranty for workmanship and materials
  • Serviced by our in-house New Home Warranty Team
  • Appliance Warranties: The manufacturer’s warranty will cover all kitchen appliances in your home.

*Please note: Charges from companies you contract yourself without French Brothers Homes authorization will likely NOT be covered by the StrucSure Home Warranty or reimbursed by French Brothers Homes.

If you are experiencing a warranty emergency, please call the following numbers depending on the city in which you live:

  • Alamogordo: Doug Beatty 575-528-9279
  • Roswell: Troy Cunningham 505-250-0158
  • Artesia: Troy Cunningham 505-250-0158
  • Las Cruces: Gilbert Melendrez 575-644-9054
  • Hobbs: Brian Littlejohn 575-318-1596

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