If you’re having an issue in your home, lean on us. We’re here to help and committed to giving you the best service possible to resolve your concern quickly. Our team of professionals will schedule meetings at the 30-day and 11-month milestones to proactively address any issues or concerns that homeowners might have and ensure that each homeowner is completely satisfied with their new home.
We strive to complete your warrantable service repairs within 3 business days after your request is received and your warranty eligibility is confirmed. We are dedicated to customer service after closing – unlike purchasing a used house which often does not come with a warranty or is serviced by a third party.
*Please note: Charges from companies you contract yourself without French Brothers Homes authorization will likely NOT be covered by the StrucSure Home Warranty or reimbursed by French Brothers Homes.
If you are experiencing a warranty emergency, please call the following numbers depending on the city in which you live: